INES CRM software in SaaS mode, integrated with Google Apps
Customer Service
- Optimize customer relationship management
- Improve your response quality and speed
- Coordinate your team in the easiest possible way
- Secure your customers loyalty
- Increase the quality of your services
A satisfied customer is always more loyal. INES.CustomerService will allow you to significantly increase your customer satisfaction levels.
You will be able to centralize your customer requests and distribute work amongst your resources according to your needs. This simplification and support processing optimization tool will allow you to improve your satisfaction rates and fidelisation in your company.
INES.CustomerService, is also an effective service quality and delivery commitment level control tool. Like all INES modules, it is extremely intuitive and of quick implementation. Benefits right away!
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FUNCTIONALITIES
SPV day to day- Support and incident management
- Contract follow-up
- Knowledge base
SPV optimisation
- Automated notifications
- Analysis and statistics
- Client portal
Fidelisation- Keep your contacts
- Up-selling
- Cross-selling
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AREAS INVOLVED
Customer service- Improve your response capacity
- Joint order processing
Customer Service Managers- Control your team's activity
- Distribute resources to meet urgencies
Directors- Access synthesis statements
- Meet your quality and results commitments
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INES FEATURES
- Quick implementation
- Easy to use
- Universal accessibility using any web browser
- Mobile access included
- Microsoft Outlook and Lotus Notes synchronisation
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