Customer services
- Optimise customer relationship management
- Improve the quality and speed of response
- Coordinate your team in the easiest possible way
- Fidelise your customers
- Increase the quality of your services
A satisfied customer is always a more loyal one. INES.CustomerService will allow you to increase your customer satisfaction levels remarkably.
You will be able to centralise your customer requests and distribute work amongst your resources according to your needs. This simplification and support processing optimisation tool will allow you to improve your satisfaction rates and fidelisation in your company.
INES.CustomerService, is also an effective service quality and delivery commitment level control tool. Like all INES modules, it is extremely intuitive and of quick implementation. Benefits right away!
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FUNCTIONALITIES
SPV day to day- Support and incident management
- Contract follow-up
- Knowledge base
SPV optimisation
- Automated notifications
- Analysis and statistics
- Client portal
Fidelisation- Keep your contacts
- Up-selling
- Cross-selling
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AREAS INVOLVED
Customer service- Improve your response capacity
- Joint order processing
Customer Service Managers- Control your team activity
- Distribute resources to meet urgencies
Directors- Access synthesis statements
- Stick to your quality and results commitments
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INES FEATURES
- Quick implementation
- Easy to use
- Universal accessibility using any web browser
- Mobile access included
- Microsoft Outlook and Lotus Notes synchronisation
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