We are fully aware that the implementation of a CRM tool requires follow-up of every project. As a matter of fact, we offer our customer service experience and skills. Our technicians and project chiefs possess a cumulated knowledge that provides them suitable tools to carry out their tasks the best possible way. They know how to answer your questions, provide you the right guidance and offer you sound support to manage your CRM and/or ERP project. Their contributions are mainly about assisting you in achieving a full integration of this solution as well as optimizing your usage of it.
When choosing INES you assure you can count on permanent assistance. We make the following tools available to you:
- Online help
You can access our online help from its INES interface all the time. Different technical records and videos are available to help you implementing your CRM tool.
- Personalized help
You can benefit from personalized help through our assistance contracts.
- Technical support
You can send us feedback or incidents regarding your CRM tool by contacting our support service directly. We believe our customer requests are very important and we provide answers as soon as possible.
- INES.UP´ web seminars
You have the chance to attend INES free seminars. These follow an online demo methodology showing the use of a certain module by an INES client supported by one of our project chiefs. These seminars aim at helping you to optimize the usage of INES and allow you to get to know new modules that may become more solutions to your needs.