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Provide a better service, listen to your clients, optimize client relationship management 

Fidelize and keep your clients

INES customer service is a customer service software that has been especially conceived for SMEs and Micro SMEs, aimed at increasing customer satisfaction and get the best value out of it. Identify expectations accurately in order to meet them and make your experience evolve.
Provide high quality services and manage your projects efficiently tapping on a true project management solution.

Provide high quality services

By means of this customer service software, you can centralize your customer requests (incidents, claims, complaints …) in a unique reference system. Manage priorities and processes based on their scale. Share acquired knowledge and increase mutual collaboration so as to optimize open tickets processing time, as well as the quality of the answers you provide. Give a sound follow-up to each case and monitor customer service quality using key performance indicators on a daily basis.
Customer Service INES CRM
Customer Service INES CRM

Keep your projects under control

Be able to create, plan and organise your projects thanks to this customer service software. Optimize workload planning as well as staffing. Keep control of your projects every step of the way - manage your budget and likely risks. Enjoy undertaking collaborative projects. Manage the time you allocate to each stage. Have the capacity to measure each project´s financial performance.

Monitor client satisfaction

Measuring customer service quality is not only useful but essential. INES.Customer Service enables you to manage service provision key performance indicators in real time. Thanks to INES CRM customer service software, department chiefs (Head of Customer Service, Service Director, …) will have access to an array of key indicators to measure customer service performance. By having INES customer service software, you can manage your company´s day to day service provision and take those decisions that are necessary in order to achieve optimal customer service standards, fidelizing clients and guaranteeing their full satisfaction.

Main functionality INES.Customer Service:
Compare
 Customer service management - hotline / support …
 Incidents management - failures - complaints - ....
  Client web portal
 Contract follow-up
 Project management
 Planning and staffing
 Time management including time records
 Customer service reporting
 Project management reporting
 INES.CONTACT MANAGER-related functionality