INES CRM software in SaaS mode, integrated with Google Apps
Permanent support in every stage of your integration process
We are fully aware that the implementation of a CRM requires support in every stage of the process. This is why you will always benefit from the knowledge and the service of our Customer Service Department, even in the course of the integration process of our solutions within your organization. Our project managers and technicians know to perfection their work and they will answer your questions and guide you towards the implementation of your CRM project. Their role will not only be to make a successful integration of our solutions, but to provide all the necessary support to achieve the maximum use of them.
When you choose INES, you will have a guarantee of a customised support at your entire disposal, in every moment. INES offers the following tools:
- Online help
Permanent access to our online help from INES interface.
- Personalized Assistance
Through assistance contracts, you will have a customised assistance on the crucial aspects of your project.
- Technical Suppor
Send us your comments or problems through direct contact with our support service. INES always gives utmost importance to its customers´ concerns, providing answers at the earliest possible date.
You will have the opportunity to attend free seminars which are periodically offered by INES. These seminars have the same dynamics of the online demonstrations on an INES module in particular, but this time they will be in charge of one of our customers, who counts of course with the support of our project managers. Thanks to these exchange spaces, you will be able to optimize your INES use and discover new modules that could meet other needs of your company. A week before each seminar, you will receive an invitation with details of the event.