Customer service

Permanent support in every stage of your integration process

We are fully aware that the implementation of a CRM solution requires support in every stage of the process. This is why you will always benefit from the knowledge and the service of our Customer Service Department, even in the course of the integration process of our solutions within your organization. Our project managers and engineers know to perfection their work and they will answer your questions and guide you towards the implementation of your CRM project. Their role will not only be to successfully integrate our solutions, but to provide all the necessary support to achieve the maximum use of them.

When you choose INES, you will have a guarantee of a customised support at your entire disposal, in every moment. INES offers the following tools:

• Online help
Permanent access to our online help from INES interface.

• Personalised Assistance
Through assistance contracts, you will have a customised assistance on the crucial aspects of your project.

• Support
Send us your comments or problems and be in direct contact with our support service. INES always gives utmost importance to its customers´ concerns, providing answers at the earliest possible date.

• 'Best Practices' Seminars
You will have the opportunity to attend free seminars which are periodically offered by INES. These seminars have the same dynamics of the online demonstrations on INES modules, but this time they will be in charge of one of our customers, who counts of course with the support of our project managers. Thanks to these exchanges you will be able to optimise your INES use and discover new modules that could meet other needs of your company. A week before each seminar, you will receive an invitation with the details of the event.