Customer service
We are aware that the implementation of a CRM system requires assistance and support in every stage of the process. This is why our Customer Care Department works on a daily basis to offer you a customized, quick and effective assistance. When you choose INES, you will count with the adequate assistance for each moment of your implementation process. INES tools are:
Customers' website
INES counts with an interface specially designed for our customers, where you will be able to send queries, claims, as well as receiving our colleague´s answers.
Technical support via e-mail
- Report on technical requests.
- Priority telephone assistance for urgent matters.
- FAQ and online help.
- Technical support via e-mail.
- Personalized Assistance Contract: customers can schedule appointments, web conferences or phone calls to clear doubts, ask for support.
- FAQ and online help.
- Technical support via e-mail.
- Preferential Assistance Contract: users have immediate assistance via phone or chat.
- Access to customized documentation.
- FAQ and online help.
Best Practices Seminars
You will have the opportunity to attend free seminars which are periodically offered by INES. These seminars have the same philosophy and dynamism INES online demonstrations have, but they are in charge of one of our customers, who counts of course with the support of our project managers. Thanks to these exchanges you will be able to optimise INES use and discover new modules that could meet other needs of your company. A week before each seminar, you will receive an invitation with the details of the event.