INES CRM software in SaaS mode, integrated with Google Apps
Customer Service
We are aware that the implementation of a CRM system requires assistance and support in every stage of the process. This is why our Customer Care Department works on a daily basis to offer you customized, quick and effective assistance. When you choose INES, you can count on adequate assistance during each step of your implementation process. INES tools are:
Customers' website
INES provides customers with a specific interface where you will be able to send queries, claims, as well as receive our colleague´s answers.
Technical support via e-mail
- Report on technical requests.
- Priority telephone assistance for urgent matters.
- FAQ and online help.
- Technical support via e-mail.
- Personalized Assistance Contract: customers can schedule appointments, web conferences or phone calls to remove doubts or ask for support.
- FAQ and online help.
- Technical support via e-mail.
- Preferential Assistance Contract: users have immediate assistance via phone or chat.
- Access to customized documentation.
- FAQ and online help.
You will have the opportunity to attend free seminars which are periodically offered by INES. These seminars have the same philosophy and dynamism INES online demonstrations have, but they are in charge of one of our customers who - of course - has the support of our project managers. Thanks to these exchanges you will be able to optimize INES use and discover new modules that could meet other of your company’s needs. A week before each seminar, you will receive an invitation with the details of the event.