Privacy Policy

You are currently connected to the website, which is under the administration of INES and protected under existing intellectual property legislation. This website was conceived to provide information likely to interest the users. The contents of the site are owned and operated by INES Sarl, a Swiss company registered at the Fribourg Trade and Companies Registry under number 113.208.527 and with head office at 5 rue P.A. de Faucigny 1700 FRIBOURG Switzerland ( email : Copyright © , INES. All rights reserved. Trademarks mentioned on this website remain the property of their owners.

The access and use of this website is subjected to the following Terms and Conditions and governed by the legislation in force. While accessing and browsing this Site, the User accepts, without any limitations or restrictions these Terms and Conditions which cancel and replace any previous agreements signed with INES.

The contents of this Site are governed by the Swiss law. Any dispute or disagreement will be within the sole competence of the Court of Fribourg, Switzerland.

Website Terms of Service

Terms of use

Access to « » is free of charge. The costs of access and use of the telecommunication network are the responsibility of the user, according to the terms and conditions set by his service provider and his telecom operator.

"" is an information site. The information contained on this website is strictly informative, it does not imply any legal commitment or contractual agreement on the part of the operator of the website, which also reserves the right to modify its characteristics and content.

The operator of the website makes every effort to provide users with information and / or tools available and verified but cannot be held responsible for errors, lack of availability of information and / or the presence of viruses on his site.

The information provided by the operator of the website is indicative and cannot relieve the user of a complementary and personalised analysis. The operator of the website cannot guarantee the accuracy, completeness or timeliness of the information published on its website.

As a result, the user acknowledges using this information under his exclusive responsibility. Users of the website "" are required to comply with the provisions of the law relating to computers, files and freedoms of 6 January 1978, the violation of which is punishable by criminal penalties.

In particular, they must refrain from any collection, misuse and, in general, from any act likely to infringe on the private life or the reputation of the persons with regard to the personal information to which they have access.

Intellectual property

The general structure, software, text, animated and non-animated images, sound, expertise and all other elements composing the site are the exclusive property of the website operator. Any complete or partial reproduction and/or copying, by any process and using any medium, without the written authorisation of the website operator is prohibited and constitutes an infringement prohibited by Articles L.335-2 and following of the French intellectual property code. This restriction also applies to downloadable documents, photos, graphs or any other documents on this website.

Requests for authorisation must be addressed to the publication manager.


The INES CRM name and logos are registered trademarks of INES Sarl. Any use of these brands without authorisation from INES Sarl, apart from those provided to the press, is prohibited.


The links on the INES website may provide access to servers managed by third parties. INES Sarl has no control over these servers or the information contained on these websites and cannot guarantee that the information on them is correct, up-to-date or evidence-based. Users of and visitors to the "" website may not provide a hyperlink to this website without the prior express permission of the website operator.


The images used on the INES website are the property of INES Sarl or are used with the authorisation of the copyright owner. Any use of these images is strictly forbidden unless authorised by the publication manager.

Data collection

We collect different types of service-related data.

Info on users. Whenever you use our service, either as a user or visitor, you may provide personal data or we could collect it ourselves. Some examples of personal data are: name, email address, billing address and mobile phone number. Personal info also comprises data such as location or preferences as long as the former are connected to single individuals.

Information collected by clients. Clients or users may store or upload client data. INES Sarl does not have a direct relationship with those individuals whose personal data is hosted as client data. Each client is solely responsible for warning its customers and third parties of the purpose of personal data that is collected, and how this data is processed, as per being client data.

Info collected automatically. Whenever a user or visitor uses our service, information from his device may be recorded automatically by means of various types of technologies, including cookies. This data may include IP or other devices´ addresses or ID, web browsers and/or type of devices, web pages or sites right before or after using the service, pages or content viewed or interacted with, visit schedules, service access or usage.

Integrated Services. You could be given the option to access or register by means of third-party services´ usernames and passwords such as your Google account, or be given the chance to authorize an integrated service to provide us with personal or other type of data. By authorizing us to connect with an integrated service, you are granting us access and enabling us to store your name, email address(es), date of birth, gender, present location, profile picture URL, and other information that the integrated service makes available to us; as well as to use and disclose it in accordance with this policy. You should check each integrated service privacy settings to learn what information it enables us to access, and make changes whenever appropriate. Please check each integrated service terms and conditions and privacy policies in depth before using their services and connecting to ours.

  • Add-in Ines for Outlook : Add-in Ines for Outlook does not collect or transmit user information.
  • Gmail Add-on for INES CRM : Gmail Add-on for INES CRM does not collect or transmit user information.

In accordance with the Data Protection Act, all persons may exercise their right of access to their data and have them rectified by making the request by post to the address of the registered office of INES Sarl, or by sending an email at the following address: We will answer within 2 months of the request for access or rectification.

INES CRM Vulnerability Disclosure Public Policy

As a responsible software vendor, INES CRM takes software vulnerabilities seriously. We are committed to resolve the vulnerabilities to meet the need of our customers. We encourage reporting any vulnerabilities to us by sending the information to to ensure all reports are traced and processed according to their priority.

Please send us an email if:

  • You have identified a potential security vulnerability with one of our products;
  • You have identified a potential security vulnerability with one of our services.

The address is intended ONLY for the purposes of reporting product or service security vulnerabilities. It is not for technical support information on our products or services.

Use of Cookies

What is a cookie ?

Cookies are small amounts of information stored in files within the browser of your computer. Cookies are accessible and recorded by the websites you visit, and by the companies that display their advertisements on websites, so that they can recognize the browser. Internet sites can only access the cookies they have stored on your computer. For example, if company X saves a cookie on your browser, X can access his own cookie, but not that of another company.

By using the website, you consent to the use of cookies.

Objectives of cookies used on the website uses cookies for the following purposes:

  1. To help us recognise your browser as that of a previous visitor and to record the preferences you determined during your previous visit to the site;
  2. To help us personalise the content and advertisements you see when you visit the website;
  3. To help us measure and study the effectiveness of our interactive online content, features, advertising and other communications; and
  4. To follow the analytics data on the website, the use made of the website by the users and to improve the services of the website.

Google Analytics

We use Google Analytics to collect information about how visitors use the website, and to better understand their expectations. This allows us to constantly improve the website.

Google Analytics stores information about the pages you visit, the duration of the visit, the pages of origin, etc. We do not receive or store any personal information such as name or address: this cookie cannot be used to identify you. We do not allow Google to use or share with third parties’ navigation data on our website.

You may decide not to provide data via Google Analytics cookies: visit this page on Google.


We use Mautic's marketing platform to track visitors' visits to the site, collect information about their preferences and manage forms on the site. Mautic stores information about the pages you visit, the duration of the visit, the pages of origin, etc.

Your choices regarding cookies and web tags

You have the choice to configure your browser to accept all cookies, reject all cookies, inform you when a cookie is issued, its validity and content, and allow you to refuse registration in your device, and delete your cookies periodically.

You can set your Internet browser to disable cookies.

For more information about how to remove and control the cookies stored on your computer, visit:

How to configure your browser ?


  1. Open Firefox.
  2. Press the « Alt » button.
  3. In the menu at the top of the page, click on Tools, then Options.
  4. Select the Privacy tab.
  5. In the drop-down menu on the right-hand side of Conservation rules, click on Use custom settings for history.
  6. In the lower part of the screen, uncheck « Accept cookies ».
  7. Save your preferences by clicking « OK ».

Internet Explorer:

  1. Open Internet Explorer.
  2. In the « Tools » menu, select « Internet Options ».
  3. Click on the « Confidentiality » tab.
  4. Click on « Advanced » and uncheck « Accept ».
  5. Save your preferences by clicking « OK ».

Google Chrome:

  1. Open Google Chrome.
  2. Click on the tools icon in the menu bar.
  3. Select « Options ».
  4. Click on the « Advanced options » tab.
  5. In the « Cookies parameters » drop-down menu, select « Block all cookies ».